The Holistic Shop's Privacy Policy

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• Disclosure of Information to Third Parties
• Information That May be Required
• The Use of Cookies on Our Site
• Additional Links and Resources
• Changes to Our Privacy Policy

We do appreciate that our customers care how information about them is used, stored and shared, and we want you to feel confident in our services and security as it relates to your personal information.

This notice describes our privacy policy. At The Holistic Shop we are fully committed to protecting the privacy of all our customers. We promise that we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Disclosure of Information to Third Parties

The Holistic Shop does not sell, trade, or transfer personal information to other companies. Unless you provide your consent we will not e-mail you in the future, and we will never pass your details onto any other companies or third parties.

Information That May be Required

We do need certain types of information from our customers in order to process orders quickly and accurately, and to provide the best possible service.

The information we may require includes:

• Name


• Full postal address including postcode


• Telephone number


• Email address


• Credit/debit card details if paying by secure server


• Cheque guarantee card number if paying by cheque

We will never collect any other types of information about you without your explicit consent. We will endeavour to ensure that the information we hold will be accurate and up to date.

You are entitled to check the information that we hold about you by emailing us and requesting that we provide this information. If you find any inaccuracies we promise to amend them promptly.

The personal information which we hold will be held securely in accordance with our internal security policy.

The Use of Cookies on Our Site

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.

A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.

The type of cookies that are used on this website are known as "Session Cookies", which are temporary cookies that remain in the cookie file of your browser until you leave the site. Cookies are used to help websites arrange content to match your preferred interests more quickly. Most major websites use cookies. However please be assured that Cookies cannot be used to identify you in any way.

Pixel Tags/Beacon Gifs

Pixel tags are not visible to the user of the site and consist of a few lines of computer coding.
The Holistic Shop website does not use pixel tags (also known as "clear gifs", "beacon gifs", "1-by-1 gifs", or "web bugs").Pixel tags are used to register activity with third party advertisers to count the number of times advertisements are accessed.

How we use Cookies on our Site and what Information we collect

Session Cookies

1. To allow you to carry information across pages of our site and avoid having to re-enter information.


2. To allow our site to remember items you place in the shopping basket
3. To allow our site to store your contact details when you select the "Remember Me!" option when ordering goods.

Disabling/Enabling Cookies

You have the ability to modify your internet browser settings to accept or decline cookies. However, you may not be able to use all the interactive features of our site, such as the shopping basket, if cookies are disabled.

You can delete any cookies that have been installed in the cookie folder of your browser. To delete cookies from Microsoft Windows Explorer:

Open 'Windows Explorer'
Click on the 'Search' button on the tool bar
Type "cookie" into the search box for 'Folders and Files'
Select 'My Computer' in the 'Look In' box
Click 'Search Now'
Double click on the folders that are found
'Select' any cookie file
Hit the 'Delete' button on your keyboard

If you are not using Microsoft Windows Explorer, then you should select "cookies" in the "Help" function for information on where to find the cookie folder for your operating system.

To prevent cookies being installed on your internet browser you may need to update your browser settings - for guidance on how to reset the most popular browsers (Internet Explorer, Netscape & Netscape Navigator) go to allabout cookies.org's manage cookies pages.

For further information on Cookies, how to mange, prevent or delete them, and addtional free resources for consumers visit The Internet Advertising Bureau's website www.allaboutcookies.org

Additional Links and Resources

APACS Card Watch
This useful site is owned by APACS (Association for payment Clearing Services) and provides consumer advice for credit card payments.
www.cardwatch.org.uk

The Office of Fair Trading
Government online shopping advice for purchases made by mail order or over the internet.
www.oft.gov.uk

(DTi) Consumer Direct
Consumer Direct is a site funded by the DTi (Dept. of Trade and Industry) to provide help and advice for consumers in Great Britain, with a section devoted to online shopping.
www.consumerdirect.gov.uk

Changes to Our Privacy Policy

If, in the future, we need to change the privacy policy for this website, all changes will be noted here. This information will be archived after a suitable period of time, and the archive will be available from this page.

If you still have any questions or comments regarding The Holistic Shop's Privacy policy, please feel free to use this Privacy Policy link to email us

The Holistic Shop Privacy Policy V1.0 October 2004

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