There are several ways to search for a particular product:

1.) Click on the "seach" link at the top or bottom of every page and type a keyword into the search box displayed - you can search using a single word or with several words, asking the search to find results with any or all of the words searched for.

To narrow down the search results you can also specify a price range by using the drop down box at the side of the search box.

You can also specify the section to search within, e.g. Aromatherapy, Incense, Books etc to further refine your search.

2.) Click one of the "Product Category" links to the left of every page to find an item by subject or section. When you click on a section link you will be redirected to that particular product's homepage, where you'll find a further menu to refine by product type. use either the links on the left hand side of the page, or by clicking on the images on each product categories' homepage.

3.) You can also check for new products, bestsellers and special offers on our home page

4.) If you want to buy a gift for someone but you aren't sure what to get, you can visit our Gift sets and starter packs section for a range of gift ideas.

If you would prefer a completely individual gift basket or package, simply give us a call on +44(0) 1296 681671 or email us and we'll be happy to put something together just for you.

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How much will postage and packing cost?

All items are dispatched by Royal Mail or Parcelforce; in addition UK destinations have the choice of first or second class delivery. For our purposes "UK" is defined as England, Northern Ireland, Scotland, Wales and all BFPO addresses

Postage charges are applied by a weight basis, for the item(s) ordered plus packaging.

For further details please refer to our fully revised and updated Delivery Rates page detailing prices and delivery schedules for postage to the UK, EU, US and Canada.

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How do I get free delivery in the UK?

Delivery is FREE to UK customers for all orders placed with a total value of £29 or more.

Items must be ordered at the same time to qualify for this offer, and must be delivered to the same UK address.

Postage and packing will be deducted at the point of invoicing; all orders will be dispatched using Royal Mail's standard parcel delivery service, which generally takes an additional 2-3 working days.

Unfortunately this offer cannot be extended outside the UK due to overseas shipping rates.

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How do I add to, change or cancel an order?

Once you have placed your order and received a confirmation email from us, should you wish to change or add to your order you will need to contact us, preferably by email. Alternatively you can give us a call or fax us on on +44 (0)1296681671, 24 hours a day, seven days a week.

If you wish to cancel an order, please email us with the word "cancel" in the subject line, quoting your order number. We will contact you to confirm that you wish to cancel, and your credit card will be refunded or your cheque returned, depending on your payment method.

Please note that payment will be charged to your credit card in pounds sterling (GBP) - to convert this amount into a different currency, please use our currency converter link.

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How do I track delivery of my order?

We aim to dispatch stock items within 72 hours of receiving your order and payment; however please allow 3 - 7 days for delivery before contacting us. If we anticipate any delay greater than 7 days in completing your order we will email you with an expected date for delivery.

Should you wish to check the dispatch date for your order please use this link to request a delivery update email

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How do I register for a permanent 10% discount?

We operate a 10% discount scheme for our registered customers and newsletter subscribers; all customers who make a purchase are automatically registered for the scheme. Alternatively you can register for our newsletter here and receive regular updates, exclusive special offers and news.

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How do I return an item for refund?

Returning Items under our 30 Day Guarantee

Our 30-day returns guarantee means that if for any reason you're not happy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and wrapping intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened or used items if they are faulty.

If you are returning your item between seven and 30 days after delivery and there has been no error on our part, we will refund the cost of the item. We will not refund the cost of giftwrapping, delivery or other services provided to you in connection with your purchase.

Returning Items within the "seven-day cooling off period"

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for CD, DVD, video, or other electronic products where the item has been unsealed.

To cancel your purchase under this cooling-off period, please fill out the delivery slip that accompanied your purchase, noting the reason for the return as "contractual cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you.

We will refund both the cost of the item and delivery charges: where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred.

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website

How do I return items ordered outside the UK?

For orders placed outside the UK, please refer to our main returns policy outlined above. Subject to the restrictions noted above, we will refund the full cost of items returned, except for shipping, handling and insurance charges incurred by returning goods.

We will however always refund shipping and handling charges if the return is a result of our error.

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How do I submit an article?

We welcome article submissions for consideration; in addition we are happy to consider link requests from reputable holistic websites.

Before submitting articles and link requests to us, please read our guidelines and policy for holistic articles and link requests.

Alternatively please feel free to email us should you wish to discuss an article or reciprocal link idea.


You can also read our Mission Statement to learn more about our ethical values.

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Do you have safety information for the products you sell?

We have a number of safety leaflets for products including Lavender wheat bags, oil burners and essential oils; these are included free of charge with your order where applicable.