Latest News

Changes Affecting Payment by Switch and Maestro

1st August 2007

Over the past couple of years, Switch has been migrating to Maestro, MasterCard's global debit brand. Switch has largely disappeared from most cards and shop windows and this change now needs to be made online. Switch cards cannot be accepted online after 30th June 2007.

In addition, in order to accept Maestro cards, customers will be required to authenticate their card via the MasterCard SecureCode (also known as '3D Secure'). SecureCode gives customers state-of-the-art protection against fraud when shopping online using a Maestro card: the benefits are described on MasterCard's website. SecureCode is already in place for MasterCard's credit cards for which it is currently optional - it will become mandatory for Maestro cards used online and will be in place by 30th June 2007.

We can confirm that The Holistic Shop's payment process has been upgraded to deal with the 3D process, and that your card transactions with us are as a result safer than ever. If you have any further questions please refer to your card issuer.

Business & Contact Details


We love to hear from our customers, whether it's for positive feedback or regarding areas we need to work on.

For immediate orders related queries it's best to use the email address below, or to give us a call.

info@theholisticshop.com

Telephone : 01296 681671
Fax : 01296 681671

Postal Address:
The Holistic Shop Ltd
No.3 Redwood Close
Wing, Leighton Buzzard
LU7 0TP
United Kingdom

We can be reached by telephone 10am to 5.30pm, Monday to Saturday. For queries outside working hours, please email us at info@theholisticshop.com

Registered Business Details

The Holisticshop.com is a trading name of and wholly owned by The Holistic Shop Limited. Registered office: as above for our postal address. Registered in England & Wales Number 5122444.

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General Queries, Feedback & Product Reviews

For non order - related queries, general feedback, suggestions or just comments on how we're doing, please use our feedback form

We always appreciate feeback on our products, service and online articles; any reviews that we publish on the site will receive a gift voucher, so please include your name, postal address and email so that we can contact you if required.

FAQs

As well as the contact and help information on this page, we now also have a separate Frequently Asked Questions (FAQ) page

Free Delivery Offer

Delivery is FREE to UK customers for all orders placed with a total value of £30 or more.

Items must be ordered at the same time to qualify for this offer, and must be delivered to the same UK address.

Postage and packing will be deducted at the point of invoicing; all orders will be dispatched using Royal Mail's standard parcel delivery service, which generally takes an additional 2-3 working days.

Unfortunately this offer cannot be extended outside the UK due to overseas shipping rates.

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The Holistic Shop's Privacy Policy

We now have a fully revised Privacy Policy - to read it please click here

Purchases and Payment Options

We provide as many means as possible for you to buy and pay for our goods simply and safely.

For online purchases just browse our catalogue pages; for items that you wish to buy simply click on the "Add to basket" icon. This simply stores your choice - you can remove it later on before you make your final purchase. When you've finished shopping, click on "View Basket" to be taken through the checkout and purchase process.

We accept online and mail order credit card payment by Visa , Mastercard, Delta and Maestro. We don't charge for any item until it's ready for delivery. Backordered items are not charged until they are delivered to you.

If you prefer, you are welcome to send your credit card information via phone, fax, by post, rather than online.

We also accept payment by cheque or postal order: please select the "cheque sent separately" payment option when ordering. Cheques must be sent to our postal address:

43 Chesterfield Crescent
Wing, Leighton Buzzard
Beds LU7 0TW

For postal and faxed orders you will need to print off our Mail Order Form.

Our order form is in PDF format - simply print out a copy, enter your details and post or fax your order form to us.

Payment should be made in pounds sterling (GBP) - if you need to convert a different currency into sterling, please use our currency converter link.

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Credit Card Payment and Security

The Holistic Shop is a secure shopping site. We use Protx as our third party payment service provider. Protx are approved with the majority of UK acquiring banks, including Lloyds TSB Cardnet, The Holistic Shop's merchant account provider.

All credit card information and personal details are handled with the utmost security and will never be released to any other company. Your credit card number will be encrypted by Protx on our behalf when your order is placed, using 128 bit SSL encryption.

It will only be decrypted after reaching our computer, and will not be held in clear text on this or any other website.

You may send your credit card information to us via phone, by faxing the mail order form, by post or over the internet.

We accept Visa, Mastercard, Delta, and Maestro credit cards.

Please note that payment will be charged to your credit card in pounds sterling (GBP) - to convert this amount into a different currency, please use our currency converter link.

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Our Returns Policy

We want you to be happy every time you shop with us. We do appreciate however that you may want to return items occasionally. With our "no quibbles" guarantee if, for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.

In addition you also have a legal right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you.For more information on how to return an item to us, please refer to our Returns and Refund section.

For more information about this and additional statutory consumer rights, please visit the Department of Trade and Industry's Consumer Gateway website

For information regarding orders placed outside the UK (international returns), please refer to our FAQ section

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Use of images on this website

We take care to credit sources for images used on this website; however we do occasionally use images we believe have been placed in the public domain. Sometimes it is not possible to trace or contact copyright holders. If you claim ownership of something we have published, we will be pleased to make proper acknowledgement, complete with a return link to your site, or alternatively to remove the image from our site. For any such queries please email us at info@theholisticshop.com

Delivery Schedules and Rates

We now have a fully revised and updated delivery page detailing postage prices and delivery schedules for the UK, EU, and the rest of the world - click here to be redirected.

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